Analysis of Digital Transformation Criteria in Light of the Phased Evolution of Technological Tools within the Information System: A Case Study of Kuwait Finance House (2015–2024)
DOI:
https://doi.org/10.66660/ghyn.v1i12.151Keywords:
Digital Transformation ,Banking Information Systems ,Islamic Banks, Digital Transformation Criteria, Technological Tools, Kuwait Finance HouseAbstract
The study aimed to analyze the availability of digital transformation standards throughout the phased development of the technological tools used within the information system of Kuwait Finance House during the period (2015–2024). The study adopted a descriptive-analytical approach based on the case study method through the analysis of the published annual reports of Kuwait Finance House.
The findings indicate that digital transformation within KFH’s information systems followed a cumulative evolutionary trajectory characterized by four main stages: basic digitization, functional expansion and integration, digital maturity and smart services, and comprehensive digital transformation. The results reveal a gradual advancement in the type of technological tools, the functional scope of their use, the degree of system integration, and the supporting technological infrastructure, reflecting a shift in the role of information systems from operational support to a strategic component in decision support and institutional transformation.
References
Boudaoud, B. (2023). Digital transformation and its role in improving bank performance. Journal of Economic Studies, 10(4), 300–315.
Deloitte. (2024). Digital Banking Maturity 2024. Deloitte.https://www.deloitte.com/ce/en/industries/financial-services/research/digital-banking-maturity-2024.html
Digital Leadership. (2024). What Is Digital Maturity, How to Measure, Tools & Models. Digital Leadership.https://digitalleadership.com/blog/digital-maturity/
Evolved Metrics. (2020). Top 10 Digital Transformation Tools. Evolved Metrics. https://evolvedmetrics.com/digital-transformation-tools/
Hamed, A. A. (2024). The impact of digital transformation in accounting information systems on the quality of accounting disclosure in Libyan commercial banks. Journal of Economic Studies, 10(1), 101–132.
https://search.mandumah.com/Record/1488576
Istisharat. (2024). Islamic integrated computerized banking system (ICBS Islamic). https://www.istisharat.com/Banking_Products/1/islamic-integrated-computerized-banking-system
Latinia. (2024). How to Achieve Digital Maturity in Banking.
https://latinia.com/en/resources/improving-digital-maturity-banking
Mohamed, T. F. (2025). The impact of digital transformation technologies on the effectiveness of accounting information systems in Libyan commercial banks. Journal of Accounting and Finance, 12(2), 145–160. https://journal.su.edu.ly/index.php/esj/article/view/3558
Ningrum, C. I., Sujianto, A. E., & Faizin, M. A. (2023). Digital transformation in banking information systems and transaction decisions at Islamic banks: Cases in Indonesia. Jurnal Penelitian Teori & Terapan Akuntansi (PETA), 8(2), 243–258.https://doi.org/10.51289/peta.v8i2.714
Papathomas, A. (2023). Financial institutions digital transformation: The stages of the journey and business metrics. Journal of Financial Innovation, 9(2), 145–162.https://pmc.ncbi.nlm.nih.gov/articles/PMC10088737/
Papathomas, A., & Konteos, G. (2023). Financial institutions digital transformation: The stages of the journey and business metrics to follow. Journal of Financial Services Marketing. Advance online publication. https://pmc.ncbi.nlm.nih.gov/articles/PMC10088737/
Velmie. (2025). Top Islamic banking software providers in 2025.
https://www.velmie.com/top-islamic-banking-software
Yasmina, L. (2023). Digital transformation in commercial banks: The impact on customer relationship management. Journal of Banking and Finance, 45(3), 210–225.https://opac.univ-mila.dz/z/330-2120-11.pdf
United Nations Development Programme. (2022). Digital strategy and transformation framework. UNDP.Digital Strategy and Transformation – UNDP
The Open Group. (2023). TOGAF® standard, 10th edition: Introduction and methodology. The Open Group.TOGAF® Standard, 10th Edition – The Open Group
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Qais Issa Mustafa Gouma
This work is licensed under a Creative Commons Attribution 4.0 International License.
This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
