Effects of ISO 9001 as a Mediator between TQM, Organizational Performance, and the Baldrige Excellence Framework in the Libyan firms

الملخص

Most competitive organizations apply Total Quality Management (TQM) which is widely recognized as a key strategy employed by competitive organizations to continuously improve their performance. However, studies indicate that the adoption of TQM and Quality Management Systems (QMS) in Libya has been sluggish. The number of ISO 9001-certified companies in Libya, compared to other Arab countries, remains relatively small, suggesting a lack of enthusiasm and awareness regarding the importance of TQM in addressing the needs of Libyan society. To address this gap, this study aims to develop a comprehensive conceptual model for implementing TQM in the industrial sector of Libya, focusing on the relationship between TQM, ISO 9001 certification, and organizational performance.

To investigate the proposed model, Path analysis using Structural Equation Modelling (SEM) is used to create and validate TQM applications and influence organizational culture and performance. The proposed model provides a better understanding of the association between TQM and organizational performance in Libya. The concentration of this paper is mainly on the actual state of TQM implementation, with all companies applying formal programs of TQM and those basically implementing TQM practices. Hypotheses were tested to determine the association between TQM and OP to determine mediations affecting ISO 9001.ISO 9001 was found to have a positive relationship between TQM and OP as an intermediary for Libyan manufacturers. The insights gained from this study have implications for organizations aiming to improve their performance through TQM practices and can inform policy initiatives aimed at promoting broader adoption of TQM and ISO 9001 certification in Libya's industrial sector.